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All features overview How the system works Chat acquisition Knowledge-driven Conversion collaboration
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Industry solutions overview Healthcare Real estate E-commerce Professional services Education Pricing FAQ
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Features & Industry Solutions

AI chat, knowledge base, booking (sales/closing/service), forms & tickets — combine freely at your business pace.

Core capabilities

One platform, covering the full customer engagement chain

From first Q&A to closing and after-sales, no need to stitch multiple tools.

① Chat acquisition

Make every visit a capturable, trackable lead.

AI Chat

30-second site integration, 10-language auto-reply, threshold-triggered seamless handoff.

Forms & leads

General and booking forms, submissions enter lead pool, follow-up reminders no missed orders.

② Knowledge-driven

KB is supplied by KMS and FAQ content sources, distilled into AI-trusted, searchable answer sources.

Knowledge base

Unified fact source for AI answers: centralized storage, multilingual search, consistent output to Web / Widget / App.

KMS knowledge management system

Long doc knowledge: manual entry / file upload / web crawl / WP sync, embedding auto-generated.

FAQ

Q&A pair knowledge: categorized short answer structured storage, auto-fed to AI assistant and Widget.

③ Conversion collaboration

From booking (sales/closing/after-sales) to payment to after-sales, flow unbroken, every inquiry becomes closeable, repurchasable revenue.

Booking (sales/closing/after-sales)

Availability calendar, multi-slot and reminders, turn inquiries into in-store / on-order sales opportunities, supports reschedule and cancel.

Payment & collection

In-chat payment, supports Stripe, Airwallex and PayPal, multi-currency and refunds.

Tickets & human handoff

Seamless AI-human handoff, ticket status fully traceable.

No need to enable all at once to get running:FAQ, KMS, chat, forms, booking (sales/closing/after-sales) and tickets, each module can be enabled independently: just a FAQ wall, just a chatbot, or just booking. Modules scale with business, system grows with you, not forcing you to pay for unused features; when multiple modules used together, they auto-relay.
AI chat interface: detects user intent, gauges sentiment, and hands off to a human when needed
AI chat interface: detects user intent, gauges sentiment, and hands off to a human when needed

Knowledge base × smart chatbot

All external expressions are built on these two modules: one internal one external, feeding each other, the fundamental difference of NexoFlow from ordinary customer service tools.

Brain

Knowledge base core

KMS (the knowledge management system) turns your expertise, FAQs, industry know-how and brand voice into a body of knowledge that can be called up at any time, so everything the system says comes from one source, stays professional and matches your tone.

  • FAQ Q&A library: questions asked a thousand times, written once and reused
  • Knowledge articles and industry packs: deep explanations and professional scripts
  • Brand persona: tone, stance, style defined by you
Face

Smart chatbot

A 24/7 digital advisor in front of your visitors: it reads your knowledge base in real time, answers in natural language, and smoothly captures leads and suggests bookings within the conversation.

  • Instant answers: find the most relevant answer from the knowledge base
  • Lead capture: naturally collect contact info when intent detected
  • Handoff: complex questions auto-assigned to human follow-up
The relationship between the two is key: without KB, bot is just an empty chat shell; without bot, KB is just an unread library. Every bot conversation feeds back to help you understand what customers care about.

One system, three deployment forms

Same KB, same journey thread, can appear in three places at once: ends change, underlying data always the same.

Web

Brand site + FAQ / doc center / self-service booking page, internally an admin backend

SDK embed

An embed code / WordPress plugin, installs chat bubble and in-page FAQ, doc search into existing site (content from KMS)

Mobile App

iOS / Android native app: leads, tickets, today's schedule and push notifications on the go

Update once in the dashboard and all three surfaces change together: no gap between what the website says and what the app shows, and no separate copies of the content maintained by different teams.
Industry solutions

Preset common configs for 5 industries

All five industry packs have built-in multilingual capability, same config serves customers in different languages, for international business.

Healthcare

Pain points:High inquiry volume, long wait times, front desk triage pressure.

NexoFlow Solution:Visit flow inquiries, department guidance and booking reminders, with preset medical FAQ KB.

Internationalization:Multilingual reception for overseas patients, visit flow in their mother tongue.

Related components: AI chat, knowledge base, booking

Booking calendar and time slots: UI sketch
Booking calendar and time slots: UI sketch

Real estate

Pain points:Property inquiries are repetitive and scattered, viewings scheduled manually.

NexoFlow Solution:Property Q&A auto-answered, viewing bookings auto-scheduled.

Internationalization:Remote viewing and overseas property inquiries, cross-timezone auto-reply, no missed customers.

Related components: Knowledge base, booking, leads

Q&A interface sketch
Q&A interface sketch

E-commerce

Pain points:Returns and logistics inquiries are frequent and highly repetitive.

NexoFlow Solution:Policy and logistics FAQ self-service, complex questions to human tickets.

Internationalization:Cross-border order returns and logistics inquiries, auto-switch response by buyer language.

Related components: Knowledge base, tickets, AI chat

After-sales ticket flow: UI sketch
After-sales ticket flow: UI sketch

Professional services

Pain points:Lead qualification time-consuming, routing unclear—banking, insurance, utilities, gardening scattered, hardest to standardize follow-up.

NexoFlow Solution:Forms capture leads, auto-dispatch to owners by rules, accumulate reusable sales scripts.

Internationalization:Overseas customer inquiries auto-captured and dispatched, not limited by office hours.

Related components: Forms, leads, AI chat

Lead capture and routing: UI sketch
Lead capture and routing: UI sketch

Education

Pain points:Registration and course inquiries repeat frequently.

NexoFlow Solution:Instant answers to common questions, registration and inquiry auto-scheduling.

Internationalization:Study abroad and overseas student inquiries, follow up registration in student's mother tongue.

Related components: FAQ, booking, knowledge base

Module relationship diagram: chat and knowledge base at the core, other modules plug in as needed
Module relationship diagram: chat and knowledge base at the core, other modules plug in as needed
Broader coverage

More than 5 industries: 19 categories at tenant registration

The industry categories below come from the options tenants choose when signing up for the SaaS platform. NexoFlow modules and conversation scripts can be adapted quickly to their shared traits, with a focus on small and mid-sized service businesses where a consultation has to come before a sale.

Healthcare Clinics, hospitals, dental, telemedicine and health centers
Legal services Law firms, legal advisors, notary and compliance consulting
Financial services Accounting, financial consulting, insurance and investment services
Real estate Property management, agency and rental services
Education & training Schools, tutoring centers, online courses and training
Consulting & agency Management consulting, IT consulting and professional advisors
Fitness & wellness Gyms, yoga studios, personal training and sports centers
Beauty & hair Hair, nail, skincare and styling salons
Pet services Pet hospitals, boarding, grooming and training
Food & beverage Restaurant, café, bakery and takeaway inquiry booking
Event planning Wedding, exhibition, photography and party inquiry scheduling
Hotel & tourism Hotel, B&B, ticketing and itinerary inquiries
Renovation & construction Home and commercial renovation and design company measurement and quote follow-up
Home repair Cleaning, appliance repair and plumbing on-site booking
Gardening Courtyard design, green maintenance and landscape construction
Automotive services Repair, maintenance, grooming and test drive booking
Logistics & delivery Freight, warehousing and intra-city delivery inquiry follow-up
Retail & e-commerce Physical retail and online store product inquiries and pre-sales follow-up
Other Other industries not listed above

Four plans, choose as needed

Monthly subscription, upgrade/downgrade anytime.

Bronze plan
Free
Personal & trial
  • 100 conversations/month (self-configured API Key)
  • 1 language · 1 member
  • 50 FAQ entries · 30 bookings/month
Get started
Not yet available
Silver plan
US$39 /Month
14-day free trial
SMB consulting
  • 300 conversations/month
  • 1 language · 3 members
  • 150 FAQ entries · 150 tickets/month
Not yet available
Not yet available
Gold plan
US$79 /Month
14-day free trial
Growing teams
  • 1,000 conversations/month
  • 3 languages · 10 members
  • 500 FAQ entries · White-label
Not yet available
Not yet available
Platinum plan
US$199 /Month
14-day free trial
Enterprise-grade
  • 3,000 conversations/month
  • 5 languages · 30 members
  • 1,500 FAQ entries · Dedicated + SLA
Not yet available
All paid plans include a 14-day free trial · Cancel anytime during the trial
AI quota info: Plans include capability quotas (conversations, FAQ entries, knowledge items and so on). AI features (chat, translation, copywriting, FAQ extraction) all draw on a single prepaid Token bucket; plans include no AI credit, so you top up as needed and cannot overdraw.

Tier availability subject to platform, unopened tiers will open gradually · quarterly 5% off / annual 20% off

On-demand add-on service packs

Add-on packs are value-added service packs independent of NexoFlow main plans, only paid tenants can purchase separately. Not included with plans, enabled on demand, help deepen capabilities for specific business scenarios.

Add-on pack

NexoFlow SignalHub

Customer signal hub: unifies customer signals scattered across tickets, NPS, reviews and online chat, AI auto-completes sentiment analysis, urgency detection and trend tracking, follow-up status fully traceable—every inquiry caught, not lost.

US$15 /monthly
US$43 /quarterly (5% off)
US$144 /annual (20% off)

Price subject to actual settlement in SaaS platform · supports monthly / quarterly / annual (USD)

Go to SaaS add-ons →

Core benefits

  • Unlimited signal collection: tickets, NPS, reviews, online chat unified into one signal hub
  • AI sentiment analysis: auto-detect customer emotion and satisfaction tendency
  • Urgency detection: high-risk signals instant alert, key customers not lost
  • Trend tracking: analyze feedback changes by topic and period, support product and service decisions
  • Follow-up automation: signal to follow-up status traceable, every inquiry caught
  • Independent billing: doesn't affect existing plan tier, enable/cancel anytime

We'll release new add-on packs from time to time for tenants to choose on demand.

Questions or want to chat?

Submit form, or consult online assistant directly. We'll reply ASAP.

Submit inquiry form Chat with AI assistant first

No booking needed, AI-first or form follow-up optional, backup channel support@nexoflow.cc