Pricing | NexoFlow — Consult. Close. Grow.

NexoFlow Standard plan

Four plans, choose as needed

Monthly subscription, upgrade/downgrade anytime.

Bronze plan

Free

Personal & trial

100 conversations/month (self-configured API Key)
1 language · 1 member
50 FAQ entries · 30 bookings/month

Get started

Not yet available

Silver plan

US$39 /Month

14-day free trial

SMB consulting

300 conversations/month
1 language · 3 members
150 FAQ entries · 150 tickets/month

Not yet available

Gold plan

US$79 /Month

14-day free trial

Growing teams

1,000 conversations/month
3 languages · 10 members
500 FAQ entries · White-label

Not yet available

Platinum plan

US$199 /Month

14-day free trial

Enterprise-grade

3,000 conversations/month
5 languages · 30 members
1,500 FAQ entries · Dedicated + SLA

Not yet available

All paid plans include a 14-day free trial · Cancel anytime during the trial

AI quota info: Plans include capability quotas (conversations, FAQ entries, knowledge items and so on). AI features (chat, translation, copywriting, FAQ extraction) all draw on a single prepaid Token bucket; plans include no AI credit, so you top up as needed and cannot overdraw.

Tier availability subject to platform, unopened tiers will open gradually · quarterly 5% off / annual 20% off

View full pricing and quota comparison →

Compare plans feature by feature

Quota / Capability	Bronze plan	Silver plan	Gold plan	Platinum plan
Monthly fee (USD)	US$0	US$39	US$79	US$199
Quarterly (5% off)	—	US$111	US$225	US$567
Annual (20% off)	—	US$374	US$758	US$1,910
Industry pack All plans optional, no quota used	5 packs unlimited	5 packs unlimited	5 packs unlimited	5 packs unlimited
Monthly conversations On paid plans the platform provides the API; Bronze uses your own API key; sessions under 30 rounds count as 1	100Self-configured API Key	300	1,000	3,000
AI Token Plan doesn't include AI quota; chat US$0.003/1k, translation US$0.005/1k, unified prepaid bucket, no overdraft	Self-configured API Key · 100 times/month	Prepaid top-up	Prepaid top-up	Prepaid top-up
Enabled languages 10 interface languages, enabled by plan tier	1	1	3	5
Team members	1	3	10	30
Monthly bookings Booking form + booking system combined scope	30	150	500	1,500
Monthly tickets Bronze plan does not include tickets module	0	150	500	1,500
FAQ entries Same content in multiple languages counts as 1	50	150	500	1,500
KMS doc entries	50	150	500	1,500
Manual KB entries FAQ / WP / KMS sync doesn't use this quota	50	150	500	1,500
Form templates	3	5	15	50
Monthly email envelope count (platform channel) White-label tenants self-configure SMTP with no limit	100	500	2,000	5,000
SMS Available on paid plans only after the platform enables SMS; prepaid top-up required, no overdraft	—	Requires platform enablement	Requires platform enablement	Requires platform enablement
Human handoff	—	✓	✓	✓
Mobile App	—	✓	✓	✓
White-label The 'Powered by NexoFlow' badge can be turned off from the Gold plan upward.	—	—	✓	✓
Webhooks	—	—	✓ (5)	✓ (20)
Technical support Service promise, not quota gating	Self-service docs	Standard support	Priority support	Dedicated account manager + SLA

About industry packs: ① Industry packs are preset content templates (scripts, FAQ and component combos), same-industry tenants can quickly go live and deploy their service capabilities with simple modifications, no need to build from scratch; ② Currently offers healthcare, real estate, e-commerce, professional services, education five industry packs; ③ We'll release new industry packs from time to time for tenants to choose on demand.

On-demand add-on service packs

Add-on packs are value-added service packs independent of NexoFlow main plans, only paid tenants can purchase separately. Not included with plans, enabled on demand, help deepen capabilities for specific business scenarios.

Add-on pack

NexoFlow SignalHub

Customer signal hub: unifies customer signals scattered across tickets, NPS, reviews and online chat, AI auto-completes sentiment analysis, urgency detection and trend tracking, follow-up status fully traceable—every inquiry caught, not lost.

US$15 /monthly

US$43 /quarterly (5% off)

US$144 /annual (20% off)

Price subject to actual settlement in SaaS platform · supports monthly / quarterly / annual (USD)

Go to SaaS add-ons →

Core benefits

Unlimited signal collection: tickets, NPS, reviews, online chat unified into one signal hub
AI sentiment analysis: auto-detect customer emotion and satisfaction tendency
Urgency detection: high-risk signals instant alert, key customers not lost
Trend tracking: analyze feedback changes by topic and period, support product and service decisions
Follow-up automation: signal to follow-up status traceable, every inquiry caught
Independent billing: doesn't affect existing plan tier, enable/cancel anytime

We'll release new add-on packs from time to time for tenants to choose on demand.

Pricing FAQ

About pricing & billing

What is the 14-day free trial policy?

All paid plans (Starter / Pro / Enterprise) include a 14-day free trial. During the trial, features are identical to a paid subscription; you can cancel anytime. Bind a credit card before the trial ends to automatically convert to a paid subscription; without a card or if payment fails, the plan downgrades to Free, and you can upgrade again anytime.

Can I upgrade or downgrade the plan anytime?

Yes, plan changes take effect per platform billing rules; upgrades usually immediate, downgrades after current period.

What if conversations exceed the limit?

Can upgrade plan; AI capabilities use unified prepaid Token bucket, deducted by actual calls, no overdraft.

Which payment methods are supported?

Checkout page shows available payment and invoicing methods; enterprise procurement contracts / SLA / DPA see security & compliance page.

Questions or want to chat?

Submit form, or consult online assistant directly. We'll reply ASAP.

Submit inquiry form Chat with AI assistant first

No booking needed, AI-first or form follow-up optional, backup channel support@nexoflow.cc